Legal Terms & Conditions

Terms of Service

These Terms of Service govern your access to and use of StratoCMS websites, content management services, managed website services, and related features.

Last Updated: July 11, 2026

By purchasing, accessing, or using StratoCMS services, you agree to these Terms of Service.

1. About StratoCMS

StratoCMS provides managed headless content management, website infrastructure, content tools, deployment services, and related digital services.

Depending on the selected service or plan, StratoCMS may provide website provisioning, content management functionality, frontend deployment, API infrastructure, media management, SEO tools, forms, ecommerce features, AI-assisted tools, and technical support.

Certain infrastructure, provisioning, deployment, and administrative systems are operated internally by the StratoCMS team and are not provided as customer self-service tools.

2. Eligibility and Business Use

You must have the legal authority to enter into an agreement to use StratoCMS.

If you use StratoCMS on behalf of a company or organisation, you confirm that you have authority to accept these Terms on its behalf.

StratoCMS is primarily intended for businesses, professionals, agencies, and organisations.

3. Customer Accounts and Access

You are responsible for:

  • Providing accurate account information
  • Keeping login credentials secure
  • Restricting account access to authorised users
  • Informing us of suspected unauthorised access
  • Ensuring your users comply with these Terms

You are responsible for activities performed through your authorised account access.

StratoCMS may restrict or suspend access where we reasonably believe an account has been compromised or is being misused.

4. Service Provisioning and Deployment

StratoCMS may provision, configure, deploy, and maintain customer website infrastructure using internal systems and third-party technology providers.

Provisioning may include:

  • Website frontend deployment
  • Content API configuration
  • Database configuration
  • Domain and DNS assistance
  • SSL configuration
  • Environment and application configuration
  • CMS access setup

Estimated setup or deployment times are provided for guidance only and are not guaranteed unless specifically agreed in writing.

Third-party infrastructure, DNS propagation, domain providers, or external services may affect deployment times.

5. Customer Content

You retain ownership of content that you create or provide to StratoCMS.

You grant StratoCMS a limited right to host, process, transmit, display, and technically modify your content only as reasonably necessary to provide and operate the services.

You are responsible for ensuring that your content:

  • Does not violate applicable law
  • Does not infringe intellectual property rights
  • Does not contain malicious software or harmful code
  • Does not unlawfully collect or process personal information
  • Does not facilitate fraud, abuse, or illegal activity

We may restrict or remove content where reasonably necessary to comply with law, protect our infrastructure, or enforce these Terms.

6. Acceptable Use

You may not use StratoCMS to:

  • Conduct illegal or fraudulent activities
  • Distribute malware or malicious code
  • Attempt unauthorised access to systems or accounts
  • Interfere with platform security or availability
  • Abuse infrastructure or intentionally create excessive system load
  • Send unlawful spam
  • Infringe intellectual property rights
  • Host content prohibited by applicable law
  • Reverse engineer restricted internal systems except where such restriction is prohibited by law

We may suspend services where serious misuse creates a security, legal, or infrastructure risk.

7. Plans, Pricing, and Billing

Service features, usage allowances, and pricing depend on your selected plan or written service agreement.

Subscription charges are billed according to the billing cycle displayed at purchase or agreed with the customer.

Prices may change in the future. Where reasonably practical, existing customers will receive notice of material subscription pricing changes before the new pricing takes effect.

Taxes and legally required charges may be added where applicable.

Third-party services, domains, custom development, and additional usage may be charged separately where disclosed or agreed.

8. Three-Month Money-Back Guarantee

We want customers to purchase StratoCMS services with confidence.

You may request a refund of an eligible initial StratoCMS subscription payment within three months of the original purchase date.

The money-back guarantee applies only to eligible StratoCMS subscription fees.

The guarantee does not apply to:

  • Custom development
  • Professional services
  • Consulting
  • Implementation work
  • Custom design services
  • Domain registration or renewal fees
  • Third-party service charges
  • Usage-based costs
  • Payment processing fees where non-refundable
  • Taxes where non-refundable by law

Refund requests are reviewed by our support team.

Approved refunds are generally processed within 5–10 business days. The time required for funds to appear in your account may depend on the payment provider or financial institution.

To request a refund, contact info@stratocms.com with your account information and refund request.

9. AI-Assisted Features

StratoCMS may provide AI-assisted content, layout, optimisation, or workflow features.

AI-generated output may be inaccurate, incomplete, or unsuitable for a specific purpose.

You are responsible for reviewing AI-generated content before publishing or relying on it.

StratoCMS does not guarantee the accuracy, originality, legal compliance, or performance of AI-generated output.

AI feature availability, providers, limits, and functionality may change.

10. Third-Party Services

StratoCMS may rely on third-party hosting, deployment, infrastructure, payment, email, AI, analytics, domain, and content delivery services.

The availability and performance of these services may affect StratoCMS.

We are not responsible for outages, policy changes, account restrictions, or failures caused solely by independent third-party providers outside our reasonable control.

Your use of certain third-party services may also be subject to their terms and policies.

11. Service Availability and Maintenance

We aim to provide reliable and high-performance services.

However, we do not guarantee uninterrupted or error-free availability unless a separate written Service Level Agreement states otherwise.

Services may be temporarily unavailable due to:

  • Maintenance
  • Security updates
  • Infrastructure changes
  • Emergency repairs
  • Third-party outages
  • Network failures
  • Events outside our reasonable control

We may make changes to the platform where necessary to improve security, performance, or functionality.

12. Suspension and Termination

We may suspend or terminate access where:

  • Required by law
  • Payments remain overdue
  • These Terms are materially violated
  • Services are used for illegal activity
  • An account creates a serious security risk
  • Infrastructure is intentionally abused

Where reasonably possible, we may provide notice and an opportunity to resolve the issue before termination.

You may request cancellation of your subscription according to your applicable billing arrangement.

Cancellation stops future subscription renewals but does not automatically create a refund right except where the money-back guarantee or applicable law provides otherwise.

13. Data Following Termination

Following termination or cancellation, access to StratoCMS services and customer content may be disabled.

Customers are responsible for exporting or retaining required content before service termination where export functionality or assistance is available.

We may delete customer content after a reasonable retention period, subject to legal, security, backup, and operational requirements.

14. Intellectual Property

StratoCMS and its related software, systems, designs, branding, documentation, APIs, internal provisioning systems, and platform technology are owned by or licensed to the StratoCMS operator.

These Terms do not transfer ownership of StratoCMS technology to customers.

You may not copy, resell, reproduce, or commercially exploit restricted StratoCMS technology except with written permission or where expressly permitted by your service agreement.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, StratoCMS services are provided on an "as available" basis.

We do not guarantee that:

  • Services will always be uninterrupted
  • Every software error will be corrected immediately
  • Search engine rankings will improve
  • Specific performance scores will always be achieved
  • AI-generated output will be error-free
  • A website will generate a specific level of traffic, sales, or revenue

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, StratoCMS will not be liable for indirect, incidental, special, or consequential losses arising from the use of the services.

This may include loss of profits, revenue, business opportunities, or data, except where liability cannot legally be limited.

Where permitted by law, StratoCMS's total liability relating to the services will not exceed the amount paid by the customer to StratoCMS for the affected service during the six months preceding the event giving rise to the claim.

17. Indemnification

You agree to be responsible for claims, losses, or reasonable costs arising from your unlawful use of StratoCMS, your customer content, or your material violation of these Terms.

This section applies only to the extent permitted by applicable law.

18. Changes to Services or Terms

We may update StratoCMS services and these Terms as our platform, technology, and legal requirements evolve.

Material changes to these Terms will be reflected by updating the "Last Updated" date and, where appropriate, providing additional notice.

Continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Any dispute relating to these Terms or StratoCMS services will be subject to the jurisdiction of the competent courts in Delhi, India, unless applicable consumer or data protection law requires otherwise.

20. Contact

For questions regarding these Terms of Service, contact:

StratoCMS

Email: info@stratocms.com
Phone: +91-1135768451
Operations: Remote-first — Worldwide